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Policies + Procedures

TO BOOK AN APPOINTMENT: Online booking available. Clients are welcome to have us book appointments over the phone or through text and DM on Instagram.

CARD ON FILE: When booking a first-time appointment, our POS system will require clients to put a card on file in case of any future late or cancellation fees that need to be handled. 

ARRIVAL: Please give yourself ample time to find parking so that we may start your appointment on time. 

NO MINORS Under no circumstance, for the safety of your child and for liability reasons we CANNOT and WILL not accept children under the 18 into the studio. If you show up to your appointment with a child it will be considered as an equivalent to a no-call no-show. The appointment and fees associated with the appointment will be sacrificed.

NO UNNECESSARY VISITORS. All visitors must stay outside the premises or may leave and come back after the appointment. If you require a necessary person with you, please bring that up with us ahead of time. They must be in the treatment room at the time of service, remaining in the seating area we can accommodate. 

CANCELLATION POLICY: We require 24 Hours Notice to any change in the schedule without the penalty of paying for the entire session fees

NO CALL/NO SHOW: Client responsible for full session fee. Over 15 min late, appointment is forfeited and full session fees are required before we can see the client in the future. 

LATE | NO SHOW | LAST MINUTE CANCEL: Out of respect for your therapist and for other guests, our rescheduling policy is as follows: You may cancel your appointment up to 24 hours beforehand without penalty. If cancellation occurs in less that 24 FULL HOURS, you will be responsible for the entire session fee before we can accept another appointment. 

HEALTH INTAKE FORM(S) Client must fill out a health intake form ONLINE prior to initial treatment. It is the client’s responsibility to relay all health information so the therapist can modify the treatment plan as necessary. If there is refusal to fill out a health intake form, treatment will not be performed. If a client does not provide legal name or biological gender of the client in full accuracy on the intake form, treatment cannot be provided. If an active client ever wants a digital copy of the digital intake form that they themselves filled out online, we will happily print a copy for you. We do not mail them, please arrange for pick up. 

SUBPOENAS: If we are treating a client for a LIEN CASE and we receive a subpoena for their records, that will be the ONLY time we share information about any client. We observe HIPAA.

TIMES WHEN MASSAGE IS NOT APPROPRIATE: In any situation where you should be home in bed, the ER, or treating an infection, bleeding, secretions, fungus, or not practicing basic hygiene. If you discover this is happening, we understand that things come up sometimes within short notice. However, the sooner you let us know the SOONER you avoid cancellation penalties.

WE ARE NOT DOCTORS, CHIROPRACTORS, PHYSICAL THERAPISTS. We do not adjust bony structures or diagnose a condition. 

WE DO NOT PERFORM ANY OF THE ILLEGAL PRACTICES THAT ARE RAMPANT IN THE POST OPERATIVE COMMUNITY: Sometimes we have clients who insist we perform ‘lymphatic drainage' or rather, "incissional lymphatic drainage" the way they received them in [Miami] or other such popular cities. We observe ONLY ethical and proper MLD practices and practices required by NCTBMB and the CAMTC

PAYMENT: Our Prices are non negotiable. We do not offer discounts. All sales are final. We take Cash, Visa, Mastercard, Venmo, Zelle, and Apple Pay. 

PACKAGES AND GIFT CERTIFICATES: Packages and Gift Certificates are NON REFUNDABLE. If for some reason the recipient of a Gift Certificate has an appointment and is a ‘no-show’ or cancels within 24 hours of the appointment, or fails to comply with our procedures regarding sexual remarks or advances WILL lose all credits to receive a treatment with no refunds. 

REFUND POLICY: There are no refunds on services, packages, gift certificates, classes, consulting, or products. 

 

CLIENT DISSATISFACTION: If you were unhappy with your service, we request that you tell us as soon as possible. We respect our clients, and do our best to serve with integrity. If you received a service but were unhappy, you have 24 hours to notify us by email or phone call so we can take care of the situation at our discretion. 

SEXUAL HARASSMENT AND CONDUCT: We have a zero tolerance policy for bad conduct, inappropriate behavior, sexual comments/behavior, and bad business practices from clients as well as other business representatives. If we end a session due to any of the previously mentioned, you are still responsible for the entire session fee and you sacrifice any credit that you had accrued with us. If Sexual harassment ensues, the police will be notified.

LOST AND FOUND: Sometimes things are unintentionally left behind. If any personal belongings go missing or seem to be damaged we hold no responsibility at any time. However, if we see personal belongings that are not our left behind we keep them secure and immediately  notify you by email or phone call. If items go unclaimed after three consecutive months, they will be donated to charity. If specifically fine jewelry or electronics are found we hold them unclaimed for a maximum of six months before the items are sold and proceeds go to a non-profit organization of our choosing. 

PRIVACY: In order to demonstrate our firm commitment to our clients’ and visitors’ privacy. The previous statements intend to lay out our information gathering and customer information usage business practices for our website and from our intake forms: Any information relayed to us will never be shared by 3rd parties. Our site, www.jungleandgrace.com,  contains links to other sites. Jungle and Grace Massage Studio is not responsible for the privacy practices or the content of such websites. Our intake forms are designed to communicate emergency information, and medical information between client and therapist only. These forms remain in a protected digital filing system and are not shared with any other person, organization, or program. We do not sell your email address to a third party. If a client opts-in on their intake form at time of service, they agree to receiving email newsletters, texts, and confirmation emails. If a client wishes to have their information removed from our customer database or to no longer receive future communications from us, recipients can opt-out by sending us an email. Our website utilizes a payment facility through www.squareup.com 

Thank you for your patronage and understanding. We are always evolving and growing and looking for ways in which we can be a better business and serve you with integrity. If you have suggestions, questions, or concerns, please contact us at:

jungleandgrace@gmail.com

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